CASTELLI CAFE

By bringing all the Castelli Cafe products you know and love to our new Saddleback website, we can give you the best possible experience when buying Castelli products.

Thanks to our easy navigation and advanced search functionality, you can find the products you want faster and more easily. You also have the opportunity to browse the entire portfolio of elite performance cycling products in the Saddleback family – items from brands we think you’ll love.

During office hours you can also speak to one of our product specialists – either over the phone or via live chat – to help answer your technical questions and plan your purchases.

As a Castelli Cafe customer, you may have seen the name on packing slips or in connection to events like the Fred Whitton Challenge, but maybe you don’t know exactly who we are. In short, Saddleback is the official UK home of some of cycling’s most prestigious brands.

You’re already aware of Castelli, but Saddleback is also the home of 3T frames, bikes, wheels and components; Alchemy handmade bicycles; Chris King hubs, headsets and bottom brackets; ENVE wheels and components; Sidi cycling shoes; Silca pumps and tools; Stages power meters; and Troy Lee Designs helmets, protection and apparel. We are also the people behind Intense Cycles UK, supplying bikes and service via our Intense Cycles UK site.

We’re also a team of genuine cycling enthusiasts. Daily conversations at Saddleback HQ range from the benefits of 1x drivetrains to aerodynamics, bottom bracket standards and cleat alignment. In short, we’re as obsessed with high-end cycling gear as you are.

If you haven't already, you should soon receive separate email notifications regarding points and vouchers accrued through Castelli Cafe complete with corresponding loyalty codes for this site.

As an overview, we are offering each customer exclusive loyalty codes based on the current active points and active vouchers on your Castelli Cafe account. Each voucher is worth £60 as per the Castelli Cafe site. Each point accrued on your Castelli Cafe account is worth £5, up to a total of £60 (minimum spends apply).

You can only use one code per transaction on the Saddleback site, which is redeemable against all products with the exception of Outlet items. Time limitations of the loyalty codes will be detailed in your emails.

If you have not received an email notification, please check your junk mail folder carefully and if that search proves fruitless, contact our support team at info@saddleback.co.uk or live chat on the Saddleback site.

We appreciate your loyalty to Castelli Cafe – a large number of you have become friends of the Cafe – but rest assured, there’s plenty on offer at Saddleback too. The new site allows us the flexibility to offer more on-site promotions (check out our Brand Outlet section) as well as exclusive value adds. There’s also our Exclusive Collection, which is full of products you won’t find anywhere else.

On top of that, if you choose to sign up for the Saddleback Riders’ Club – either through our Riders’ Club page or by ticking the box when you create your Saddleback account – we’ll keep you up to date with the latest product information and send you loyalty rewards bonuses from time to time.

Castelli Cafe returns, exchanges and warranty will continue to be handled by our expert customer services team at Saddleback – the official home of Castelli in the UK. Just send your product back as usual using the form that was sent with your Cafe item.

As you can imagine creating a whole new site while maintaining the old one has been quite the undertaking, which is why we’ve been quiet on social media lately including suspending #CafeLove. For the time being, we’ll be hiding the Castelli Cafe Twitter and Instagram accounts, but we’d love you to come and join Saddleback on Facebook and Instagram, where you can follow all our Castelli news as well as that of all our other brands in one place.

Our Castelli collection will continue to offer the broadest range available with colours, styles and sizing not available elsewhere. All this is housed on a more user-friendly site that’s easier to use – for example, the advanced search is predictive, helping you to find those tricky to spell Velocissimo shorts. You can also browse the fullest ranges for all our other brands too.

The site also makes extensive use of filters to help narrow down products by type, gender, discipline, price etc – so however you like to shop, you will find what you’re looking for. We’ll also be continuing to add features to make your shopping experience better.

The Castelli sale rail items are now housed in our Brand Outlet section as well as in the individual product category – again you can use the filters to quickly narrow down your selection.