WE’RE STAYING SAFE AND STILL SHIPPING – FIND OUT HOW SERVICES ARE AFFECTED BY COVID-19
As the official UK home of PUSH Industries, Saddleback offers ElevenSix servicing and reconfiguration to keep your shock working flawlessly year after year.
The PUSH ElevenSix shock is built to the highest standards and from time to time, it requires a little TLC to keep it performing at its best. Our Factory Rebuild service is a complete strip-down and rebuild by our PUSH-trained expert mechanics in our bespoke PUSH servicing facility.
Your ElevenSix Shock is a precision piece of engineering and while service intervals are far less frequent than an air shock, having your ElevenSix serviced and rebuilt will return it to factory performance.
Our ElevenSix Factory Rebuild consists of the following:
In short, we'll get your ElevenSix back to its best so you can continue to enjoy its benefits on the trails.
If you want to move your ElevenSix shock to a new bike – and why wouldn't you? – we can reconfigure your existing shock to your new bike provided it's a model supported by PUSH.
By reconfiguring your shock, you'll get sublime rear travel performance from your very first ride, plus you'll have the bike's stock shock to either keep for use on another bike or sell on.
All reconfigurations also include a full Factory Rebuild service.
Booking in your ElevenSix for a service is easy. Simply fill in the form below and our experts will review your request.
Within 24-48 hours, you'll receive an email with details of to return your shock to us. If you request a reconfiguration, we'll get in touch to confirm costs of additional parts.
You'll need to pay the carriage for the return (we'll pay to get it back to you). We recommend you use a signed-for service – we regret we cannot be held responsible for items that do not reach us.
Once we've got your shock, we'll complete the service, request payment and get it back to you as soon as possible.
Our usual turnaround for a service is 1-2 weeks depending on the number of shocks awaiting our care and attention.
Our ElevenSix Factory Rebuild service costs £135 including VAT. This includes all labour and the replacement of ancillary service parts.
If additional parts are required to return the shock to peak performance, we will contact you before undertaking the work.
Please note that servicing is only available to UK residents. There may be additional carriage costs for customers in remote parts of the UK including the Scottish Highlands. Please contact us for more information.
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Just as the PUSH team isn't satisfied with producing a product that's merely good, we want to offer you the best support possible for your PUSH products.
If you have any queries at all, we're here to help.
Just email us at firstname.lastname@example.org and one of our PUSH gurus will get back to you ASAP.