Delivery Info & FAQs

At Saddleback we know you want to get your hands on your new cycling kit as swiftly as possible.

You'll find a wealth of information on all our shipping policies and procedures below as well as an expansive Frequently Asked Questions section. If you need more help, please don't hesitate to call us on 01454 285285 or email info@saddleback.co.uk

HOLIDAYS DELIVERY AND COMPANY TIMES

Last order date for holiday despatch 20th December at 12:00.
Company closes 24 December at 17:00.
Company reopens 2 January at 08:30.

We will endeavour to deliver orders during the holiday period, however due to demand during this busy period, orders placed between the 23rd and 31st December will likely ship in the New Year.

DELIVERY LOCATIONS

We offer delivery to UK addresses including England, Scotland, Wales, Northern Ireland, the Isle Of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.

Please note: we are unable to ship to the Channel Islands, Ireland or BFPO addresses.

DELIVERY TIMES

Standard Delivery

We aim to dispatch standard deliveries within 48 hours and are sent via Royal Mail or Parcelforce tracked delivery. Items typically arrive 48 hours after dispatch.

The vast majority of orders placed before 2pm are dispatched within 48 hours.

Express Delivery

We aim to dispatch express deliveries within 24 hours and are sent via Royal Mail or Parcelforce 24 hour tracked delivery. Items typically arrive 24 hours after dispatch. You will receive a dispatch confirmation email with your tracking number when your package leaves Saddleback HQ.

Once your order is dispatched it should arrive the next day.

Please note: no Saturday or Sunday delivery is available.

Delivery may take longer than the times stated to Northern Ireland, the Isle Of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.

Please note that as we use an insured and tracked signed-for service, somebody at your address will need to be available to sign for your delivery. If there is no-one in to sign for your delivery, this may result in your package being delayed.

STAGES SB20 INDOOR TRAINING BIKE

Due to weight and size Stages Smart Bikes are delivered using a curbside delivery network - estimated delivery 5-7 working days from dispatch.

Optional In-Home Setup Service - estimated delivery 7-10 working days from dispatch.

Delivery may take longer than the times stated to Northern Ireland, the Isle Of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.

DELIVERY COSTS

FREE DELIVERY: All orders with a total value of £45 and above are dispatched free of charge via the Parcelforce 48 or Royal Mail 48 tracked service.

Orders under this threshold will be charged £2.99 for the same service.

You have the option to upgrade to Express Delivery at a cost of £4.99. These are sent by Royal Mail 24 hour tracked service or Parcelforce 24 hour tracked delivery.

DELIVERY TRACKING

You will receive an email confirmation with your tracking number and carrier when your item has left our warehouse. 

You can track your order on the Parcelforce  and Royal Mail websites. Please note, it can take a while for the tracking number to register on the tracking system. If not tracking information is immediately available, please try again later. 

Please see our Delivery FAQs below for more information on Saddleback order deliveries. 

You may also be interested in our full Terms and Conditions. 

DELIVERY FAQs

These are the questions most frequently asked by Saddleback customers. If the answer to your question isn't found below, please get in touch with our bike-minded customer service team by emailing info@saddleback.co.uk, calling 01454 285285 or using our Live Chat functionality when available.

DELIVERY DISCLAIMER

Although we always do everything in our power to get your items to you next-day, we cannot guarantee this. However, with the exception of bikes and wheelsets marked as 'built to order' (which we build in-house in our workshop) in our experience, the vast majority of our customers do receive their Saddleback orders the next working day when ordered before 2pm.