RETURNING ITEMS
Returning unwanted items to Saddleback is easy under our 30-day returns policy.
Use our Returns Portal, which allows you to send your item back to us by dropping off your parcel at any one of the 8,500 EVRI locations around the UK.
You have 30 days to return your item from when it reaches you
If you wish to return a product under warranty, please see our Saddleback Warranty Information page for more information.
HOW TO RETURN ITEMS
Our returns policy gives you 30 days in which to decide whether you would like to keep your items or return them to us for a full refund.
To return an item, simply visit our Returns Portal and follow the steps provided. Please note that items to be returned must meet our Condition of Returned Items criteria outlined below.
Are there any charges for returning items?
Returns are subject to a £3.95 restocking fee which is deducted from the refund amount.
If you would prefer not to use our EVRI option, you can return your items to us using your preferred service at the below address.
Saddleback Returns
12 Apollo Park
Armstrong Way
Yate
Bristol
BS37 5AH
Please include the following details.
Order ID
Email address of the order.
SKU of item ordered (which should be provided on the confirmation email).
We recommend using a signed-for delivery service - we cannot be held responsible for items that do not reach us.
BIKES AND LARGER ITEMS
Items larger than 60x50x50cm and heavier than 10kg cannot be returned using EVRI. In such cases, please email info@saddleback.co.uk or call 01454 285285 and we will advise on return procedures for these items.
ITEMS DAMAGED UPON RECEIPT
If an item's packaging is damaged upon delivery, please sign for the item as damaged – this is essential in the event of a claim being made.
If an item has arrived damaged or broken, please use our Returns Portal to send the item back to us as soon as possible.
The procedure is exactly the same as that outlined above for unwanted items and will be free of charge using our EVRI service.
CONDITION OF RETURNED ITEMS
To return unwanted items, items that aren't what you ordered or items not as described, they must be returned in the following condition:
- Is in new and unused condition
- Is complete with all original, undamaged packaging
- Has all its tags and labels attached
- Has not been tried on next to the skin (please try shorts on with clean underwear)
- Is returned with any promotional items (if the value of the order after the return no longer fulfils the criteria for a promotional item)
Items that do not meet these criteria may be refused.
Battery returns and recycling
The following information is for those that have purchased a product from Saddleback that contains a battery.
Batteries may not be disposed of in household trash, and recycling is the best option for you and the environment. As required under current legislation, we offer a free take back service for any batteries purchased from Saddleback. The return of old batteries is restricted to the type we supply or have supplied. Old batteries can therefore be sent back with sufficient postage to our company at no charge at the following address:
Unit 12 Apollo Park,
Armstrong Way,
Yate,
Bristol,
BS37 5AH
Any Questions
If you would like to speak to a member of the Saddleback UK customer service team regarding any returns queries, please email info@saddleback.co.uk or call 01454 285285.
If you did not purchase your item direct from our website, then please contact the dealer from which you purchased the product in the case of any return.
