If you've read all the above information and believe your item meets the criteria for warranty replacement, start your warranty claim by emailing email@example.com with the following information:
- Product name
- Description of product including size, colour etc.
- Description of fault
- Your name
- Your phone number
- Your Saddleback.co.uk order number - or - Point of purchase name and phone number
Please include photos of:
- The item for replacement
- Any areas exhibiting the fault
- Proof of purchase (if not purchased from Saddleback.co.uk)
Our warranty processes require some personal data in order to process a warranty request.
Personal data collected:
- First name
- Last name
- Email address
- Phone number
Where this data is stored:
This information is stored on a Microsoft secure-by-design, GDPR-compliant email server equipped with two-step authentication for additional security.
It may also be transferred to our secure ERP system in order to complete warranty processes.
What we use this data for:
We use this data to begin the procedure for processing warranty cases. Using this essential information, our warranty and customer service teams can contact you in a timely manner to update you on the status of your request and facilitate the return and replacement of items purchased from us.
How long we keep this data:
We will keep your information on file for the life of the product warranty or until you opt-out so that we can offer post-purchase services including warranty and crash replacement on items you have purchased. If you choose to remove this personal data, we may be unable to meet your post-purchase support requirements.
How to opt-out:
If you wish us to remove your data from our systems, please contact firstname.lastname@example.org and we will be happy to help.