Product information
You have 30 days to return your item from when it reaches you
If you wish to return a product under warranty, please see our Saddleback Warranty Information page for more information.
- Standard delivery (3-5 working days) - £3.50
- Express delivery (1-2 working days) £4.99
For more information on delivery times and prices click here.
Holiday shipping deadlines
To receive your order before the 25th, please place it by Friday, December 19th. We’ll continue shipping through December 24th, but orders placed after December 19th may not arrive until after the holidays.
Holiday office & service hours
Dec 25th – Jan 1st
Office Closed – our team will be offline during this time (no phone or email support)
Tue, Dec 30th
Limited Shipping – warehouse will be processing limited orders (delivery expected Jan 2nd or later)
Fri, Jan 2nd
Back to normal – phone and email support are open again
More Information
Delivery
- Standard delivery (3-5 working days). - £3.50.
- Express delivery (1-2 working days) - £4.99
For more information on delivery times and prices click here.
Returns
Returning a product is free and easy using our Returns Portal, which allows you to send your product back to us by dropping off your return items at any one of over 7,400 CollectPlus locations around the UK.
You have 30 days to return your item from when it reaches you.
For more information on returning items click here.
About ENVE
Known for the fastest, strongest and lightest handmade-in-the-USA carbon wheels, ENVE has had a spectacular rise to the top of the cycling world. Truly made for riders by riders, ENVE's product range of full carbon wheels, carbon stems, bars, seatposts and forks is the result of the team's desire to make the sport we love even more enjoyable. Meanwhile strong ties to the top levels of road cycling, mountain biking and triathlon mean pro feedback has helped hone ENVE's products into the ultimate performance upgrades.
About Saddleback
Founded by real cycling enthusiasts in 2004, our passion for elite performance runs through everything we do at Saddleback. Our team of dedicated roadies, mountain bikers and triathletes practice what we preach to bring you the finest cycling products and a superior service to match. We're the official UK home of Abbey Bike Tools, Cannondale, Castelli, Chris King, ENVE, Feedback Sports, Kogel, Pivot Cycles, Rudy Project, Sidi, Silca, Sportful, Stages, Trickstuff, Troy Lee Designs, Wolf Tooth and WTB.
Warranty and Crash Replacement
In addition to our regular 100-day returns policy on unused items, all items purchased from www.saddleback.co.uk are covered by our full two-year warranty against manufacturing defects from date of purchase. We will exchange, refund or repair (at our discretion) items proven to exhibit manufacturing or material faults in line with fair wear and tear.
ENVE incidental damage protection
ENVE incidental damage protection is a supplemental coverage program for original owners that protects against accidental damage caused to the product from riding, racing, crashing, dog ate your wheel types of scenarios. Protection begins from date of purchase.